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Frequently Asked Questions

Can novus environmental handle my waste?: novus environmental is licenced to handle a number of challenging wastes including; clinical, sharps, medicines, human healthcare, animal, food, seized goods, electrical and confidential wastes. However, this is not an exhaustive list so whatever your requirement, please contact us and we will be happy to help you.

How do I arrange for a quotation for the disposal of my waste?: The customer services team will be happy to provide you with a full quotation for the services required. Simply contact us on 0844 770 0012, or complete the online enquiry form.

Can novus environmental dispose of domestic (household) waste?: No, we are only licenced to manage wastes generated by commercial and industrial organisations and businesses. If you are unsure if we can handle your waste please do not hesitate to contact us.

Can novus environmental collect and transport my waste?: Yes, we have a large fleet of Euro. 5 classified vehicles that reduce emissions and achieve economies of purpose and are all designed to meet ADR and Carriage of Dangerous Goods requirements. We run a 24/7 collection and transport operation with a team of 32 ADR qualified drivers. If you are interested in arranging for novus environmental to collect and transport your waste then please contact us.

Can I bring my waste to novus environmental directly?: Yes, you can organise to bring in your waste directly to our site at Thriplow Heath which has off-loading and weighbridge facilities, or to our waste transfer site based in Tewkesbury, Gloucestershire. Please contact us before bringing your waste to us so we can assess that we can safely, effectively and swiftly unload it.

I am unsure of the best route for disposal of my waste, what should I do?: If you are unsure of the correct disposal procedures please telephone Customer Services on 0844 770 0012 and they will advise you of which member of our expert team you should speak to.

I have a legislative / technical question, where can I get guidance from?: We have an expert team at novus environmental, from Operations and Transport to our Compliance Officer and Site Chemist. All of these members of staff are here to provide guidance. Please speak to a member of our customer services team in the first instance and then they will forward you on to the relevant member of the team.

Can novus environmental process my waste?: novus environmental operates a number of different waste technologies under our licences to process a broad variety of waste types. If we are unable to process your waste at our facilities our team will endeavour to provide an alternative and hassle-free solution.

Does novus environmental sell any consumable products?: Yes, a number of bags, bins and containers are available from novus environmental for both rental and sale; these items are available on our Online Shop.

Does novus environmental hold all relevant licences?: novus environmental holds all the relevant site, handling and processing licences for the management of numerous wastes. These licences are held by our parent company Vetspeed. Ltd and can be seen on our website www.vetspeed-uk.com

How can I pay for my waste disposal?: As an account holder payment can be made via BACS transfer or cheque. For one-off collections we will invoice you and accept payment via cash, cheque or debit/credit card.

How can I contact novus environmental?: There are several ways you can contact our team of experts here at novus environmental, either via our online enquiry form, by phone on 0844 770 0012, by fax 01763 207766 or by email customer.services@novus.environmental.co.uk

I would like to make a complaint, who do I contact?: novus environmental is committed to providing excellence. However, in the unlikely event of a service failure we have formulated a Customer Service Charter to ensure your complaint is swiftly and effectively handled. If you feel that your enquiry has been dealt with unsatisfactorily, or if you would like to make a formal complaint please contact: Maryann Griffin, Client Services Manager, novus environmental, A505 Main Road Thriplow Heath, Nr Royston Hertfordshire SG8 7RR t: 0844 770 0012 f: 01763 207766.

The staff and centre provide an excellent disposal point for our clinical waste from Cambridge and London - good service and guidance

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